Alogfire product support

Help videos and guidance

Find setup instructions, maintenance advice and solutions for common Alogfire product issues.

Before carrying out any checks

Always follow the product manual and safety guidance before attempting setup, maintenance or fault checks. Stop using the product and contact Alogfire support if you are unsure or if the product appears damaged.

Video support

Find the right guide

Choose the guide that best matches your product or issue. Each video opens on YouTube in a separate tab.

Product setup

Unboxing, ignition and first-use guidance.

Fault guidance

Help with ignition, weak flames and flame failure.

Maintenance

Advice to help keep your Alogfire in good condition.

Common questions

Product help library

These guides cover the most common setup, ignition and maintenance questions received by the Alogfire support team.

Setup and ignition

Start using your Alogfire safely.

Fault assistance

Resolve common operating issues.

Maintenance

Keep your product performing well.

Contact support

Speak directly with the Alogfire team.

Getting started

Setup and ignition guides

Learn how to unpack, prepare and ignite supported Alogfire products.

Unboxing

Safely unbox your fire

A basic guide to safely unpacking your Alogfire and preparing it for use, with introductory maintenance advice.

Watch video guide

Mini Campfire

How to ignite an Alogfire Mini

Follow the correct setup and ignition process for the Alogfire Mini Campfire.

Watch video guide

Time Tunnel and Horizon

How to ignite a Time Tunnel or Horizon

A step-by-step guide to correctly setting up and igniting the Alogfire Time Tunnel and Horizon.

Watch video guide

Stage and Lantern

How to ignite a Stage or Lantern

Learn the correct preparation and ignition steps for the Alogfire Stage and Lantern.

Watch video guide

General setup

Setup and igniting the fire

A general setup and ignition guide covering the important checks to complete before using your Alogfire.

Watch video guide

Troubleshooting

Common faults and resolutions

Review these guides if your product is difficult to ignite, produces a weak flame or repeatedly goes out.

Ignition not working

Follow the recommended checks when the product does not ignite as expected.

Watch video guide

Weak flame or low output

Check the recommended steps when the flame appears lower or weaker than expected.

Watch video guide

Flame keeps going out

Review possible causes when the flame repeatedly switches off during use.

Watch video guide

Product care

Maintenance tips

Regular checks and careful cleaning can help keep your Alogfire operating correctly and looking its best.

✓ Allow the product to cool fully before cleaning.
✓ Check components for damage before each use.
✓ Store the product somewhere clean and dry.

Watch the maintenance guide

See our recommended product care and maintenance process.

Watch maintenance video

Still need help?

Contact the Alogfire team

Include your product name, order details and clear photographs or videos of the issue where possible.

Email support

Send our team details of your issue, including your product, order information and supporting photographs or videos.

[email protected]

WhatsApp support

Contact the team directly on WhatsApp during normal support hours for help with your Alogfire product.